Ice Me Out – Frequently Asked Questions

 

 

1. How do I place an order?

You can place your order directly through our website by selecting your favorite piece and checking out. For custom orders, reach out to us via our contact form.

 

 

2. Payment and Shipping

We accept all major credit cards, and offer payment plans through Klarna, Afterpay, and Sezzle. Shipping is available worldwide and calculated at checkout based on your location.

 

 

3. Secure Ordering & Shipping

Your information is protected with encrypted checkout and secure payment gateways. All orders are shipped with tracking and insurance for peace of mind.

 

 

4.Return & Refund Policy

At Ice Me Out, we take pride in the quality and craftsmanship of every piece we create. To maintain the integrity of our brand and ensure the highest standards, all sales are final.

 

However, your satisfaction is our priority. If you receive an item that is damaged, incorrect, or not up to expectations, please contact our support team within 7 days of delivery. We will carefully review the issue and, if appropriate, issue store credit that can be applied to a future purchase.

 

We’re committed to making sure you feel confident and secure when shopping with us. Thank you for trusting Ice Me Out — we’re honored to be part of your style journey.

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5. How to contact us?

Please email us at info@imeout88@gmail.com, message us on Instagram @IceMeOutOfficial, or use the contact form on our website.

 

 

6. Is our jewelry water-resistant?

Most of our pieces are water-resistant, but we recommend removing them before swimming or showering to preserve shine and quality.

 

 

7. What is our return policy?

At Ice Me Out, we take pride in the quality and craftsmanship of every piece we create. To maintain the integrity of our brand and ensure the highest standards, all sales are final.

 

However, your satisfaction is our priority. If you receive an item that is damaged, incorrect, or not up to expectations, please contact our support team within 7 days of delivery. We will carefully review the issue and, if appropriate, issue store credit that can be applied to a future purchase.

 

We’re committed to making sure you feel confident and secure when shopping with us. Thank you for trusting Ice Me Out — we’re honored to be part of your style journey.

 

 

8. How long does it take to make a custom order?

Custom pieces usually take 2–4 weeks to complete depending on the design. We’ll keep you updated throughout the process.

 

 

9. Are the diamonds real?

Yes, we offer both genuine and lab-created diamonds. All stones are high-quality and tested to meet our standards.

 

 

10. Do we make custom pieces?

Absolutely! We specialize in custom iced-out pieces—just send us your idea, and we’ll bring it to life.

 

 

11. What kind of jewelry do we sell?

We sell chains, pendants, rings, earrings, watches, and more, crafted with premium metals and iced with high-quality stones.

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Customer Response Policy

 

 

At Ice Me Out, we’re committed to providing timely and helpful support.

 

All customer inquiries submitted through our contact form, email, or social media will receive a response within 24–48 business hours (Monday–Friday, excluding holidays).

 

We appreciate your patience and promise to get back to you as soon as possible with the care and attention you deserve.

 

For urgent matters, please include “URGENT” in your subject line or message.

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Loyalty Program Terms & Conditions

 

 

Our Ice Me Out Loyalty Program is our way of giving back to our valued customers. By joining the program, you agree to the following terms:

 

• Points Earning: Members earn points on qualifying purchases made directly through our website. Points may also be earned through promotional activities (e.g. referrals, reviews, or social shares) when available.

• Redemption: Points can be redeemed for discounts on future purchases as outlined in the current rewards structure. Points hold no cash value and are non-transferable.

• Account Requirement: You must have an active customer account with a valid email address to earn or redeem points.

• Expiration & Changes: Points may expire after 12 months of inactivity. Ice Me Out reserves the right to modify, pause, or cancel the loyalty program or its benefits at any time without prior notice.

• Abuse or Misuse: Any misuse of the program (e.g. fraudulent referrals, duplicate accounts) may result in loss of points or program removal.

 

 

By participating, you acknowledge and accept these terms. For any questions, contact us at imeout88@gmail.com.

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